Customer Support

# Customer Support We are here to help you with any questions regarding your orders, products, shipping or store‑related issues. ## Contact Information 📧 Email: **xiaosong950713@qq.com** > Please include the following information in your email for faster reply: >‑ Your full name >‑ Order number (if you already placed an order) >‑ Registered email used when placing order >‑ Related photos (for damaged, missing or product‑related issues) ## Working Hours Our support team works Monday‑Friday, 09:00‑18:00 (GMT+8, China Time). We aim to reply to all valid emails within **24‑48 working hours**. Emails sent on weekends or public holidays will be processed on the next business day. ## Common Issues & Quick Links Before contacting us, you may find answers on our dedicated pages: ‑ 📄 [FAQ](#faq): Answers for most frequently asked questions ‑ 📦 [Order Inquiry](#order‑inquiry): Check your order status and tracking ‑ 📏 [Size Guide](#size‑guide): View clothing size chart & sizing tips ‑ 🚚 [Shipping Information](#shipping‑information): Shipping time, duty‑paid delivery rules Please click above links to jump to corresponding pages. ## What We Can Assist With ‑ Order status & logistics tracking inquiries ‑ Product size & fabric advice ‑ Damaged, defective or missing item claims ‑ Shipping delay consultation ‑ General store & product consultation ## What We Cannot Do ‑ Voluntary return or refund for change‑of‑mind (not supported) ‑ Modify orders once they have entered processing ‑ Speed up third‑party carrier delivery time (out of our control) ## Important Reminder Please do not send multiple duplicate emails. Your ticket will be processed in receiving order. Sending repeated messages will not speed up response time and may delay our reply.