FAQ

# Frequently Asked Questions Find answers for our most common questions below. If you cannot find your answer here, please contact our support team: **xiaosong950713@qq.com**. ## 📦 Order & Payment ### How do I place an order? Add items to your cart and complete checkout. We accept Visa, Mastercard and PayPal for secure payments. ### Can I modify or cancel my order after payment? Orders can be modified or cancelled **within 12 hours after payment confirmation**. Once the order enters processing status, modification or cancellation is no longer available. ### Why my payment failed? Please check your card balance, international payment limit, or try PayPal. If problems persist, contact our support. ### Do you offer price adjustment or coupon? We run regular discount events. Please follow our store for new‑arrival sales and special promotions. ## 🚚 Shipping & Delivery ### Do you provide free shipping? Yes, we offer **free worldwide shipping for all orders with no minimum order value**. ### Do I need to pay customs duties or import taxes? No. We provide duty‑paid DDP delivery. All import duties, customs clearance fees and local taxes are covered by our store. You will not get extra customs charges upon receiving your parcel. ### How long will it take to receive my goods? Processing time: 1‑4 business days (up to 5‑7 business days during peak seasons). Delivery time depends on destination: ‑ US & Canada: 8‑22 business days after dispatch ‑ UK & Europe:12‑28 business days after dispatch ‑ AU & NZ:14‑30 business days after dispatch ‑ Other regions:14‑35 business days after dispatch ### Where can I track my package? After shipment, we will send tracking number to your order email. You can also visit our **Order Inquiry** page to check your shipping progress. Tracking data may take 24‑48 hours to sync with carrier systems. ### My tracking has no update for many days Logistics delays may be caused by customs clearance, carrier backlogs or bad weather. Please wait patiently. If no update over 3 business days, contact support with your order ID. ## 👕 Size & Product ### Where can I view the size chart? Please visit our **Size Guide** page. All measurements are flat‑garment measured in inches. For street‑wear loose style, we suggest ordering one size up. ### Is there any difference between real item and website pictures? We try our best to keep product photos true‑to‑life. Slight color difference may exist due to different screen display effects. ## 🔁 Return & Issue ### Do you accept returns? Please note we do not support voluntary return for change‑of‑mind. If items arrive damaged, defective or missing, please email us within 7 calendar days after receipt. Attach your order ID and clear photos of goods. We will verify and provide replacement or partial refund solution. ### What happens if I refuse delivery? If you voluntarily refuse the parcel, free‑shipping benefit will become void. Original outbound shipping cost will be deducted from any eligible refund. ## ✉️ Contact Support Still have other questions? Email: **xiaosong950713@qq.com** Please provide your order number and related photos for faster reply. Our working hours: Monday‑Friday, 9:00‑18:00 (GMT+8). We will reply within 24‑48 working hours.