# Terms & Privacy Please read the following terms of service and privacy policy carefully before placing your order. By accessing and shopping on LuxeIntima website, you agree to accept all terms below. ## Terms of Service ### General Agreement These terms apply to all visitors and customers of LuxeIntima online store. We reserve the right to update terms at any time without advance notice. Changes will take effect once published on this page. ### Orders & Payment ‑ You confirm all information you submit during checkout is true and accurate, including shipping address and contact information. ‑ We accept Visa, Mastercard and PayPal as payment methods. ‑ Orders can be modified or cancelled within 12 hours after payment confirmation. Once order enters processing status, modification or cancellation will not be available. ‑ We reserve the right to refuse or cancel suspicious orders for security reasons. ### Shipping & Customs ‑ We provide free worldwide shipping for all orders, no minimum order required. ‑ All import duties, customs clearance charges and local import taxes are covered by LuxeIntima under DDP duty‑paid delivery. Customers will not receive extra customs fees upon receipt. ‑ Processing time: 1‑4 business days, 5‑7 business days during peak sales season. Delivery time is estimated and not fully guaranteed. ‑ If customer voluntarily refuses parcel delivery, free‑shipping benefit will be voided. Original outbound shipping costs will be deducted from any eligible refund. ### Returns, Replacements & Refunds ‑ We do NOT accept voluntary returns caused by change‑of‑mind, personal preference or wrong size selection. ‑ Only items damaged, defective or missing upon arrival qualify for after‑sales support. ‑ You must contact our support within 7 calendar days after receiving goods, provide order ID and clear photos for verification. We offer replacement or partial refund after valid confirmation. ### Intellectual Property All texts, images, logos, graphic designs displayed on this website belong to LuxeIntima. No unauthorized reproduction, copy or commercial usage is permitted. ### Limitation of Liability LuxeIntima shall not be liable for losses caused by incorrect customer‑provided shipping address, force‑majeure events, customs clearance delays, third‑party carrier delays. ## Privacy Policy ### What information we collect We collect information you submit during registration and checkout: your name, email address, shipping address, phone number, order record. We also collect anonymous browsing data for website optimization. ### How we use your data ‑ Process your order, arrange shipping and send order‑related notifications. ‑ Reply your customer‑support inquiries. ‑ Send newsletter updates if you subscribe (you can unsubscribe at any time). ‑ Improve website function and user experience. ### Data Sharing We will NOT sell your personal information to third parties. Data will only be shared with necessary service providers such as payment processor and logistics carrier for order fulfillment purpose. ### Data Security We take reasonable technical measures to protect your personal data. However, no internet transmission method can guarantee 100% absolute security. ### Your Rights You have right to request to view or delete your personal stored data. Please send your request to our support email. ### Newsletter Unsubscribe Every marketing email contains unsubscribe link. You may opt‑out at any moment. ## Contact Us If you have any questions about terms or privacy policy, please contact: 📧 Email: xiaosong950713@qq.com Working Hours: Monday‑Friday 09:00‑18:00 GMT+8