Order Inquiry

# Order Inquiry Track your order status and shipping progress quickly. Please enter your **order number** and the **email address** you used when placing the order. Our system will pull your latest order & tracking information. > ℹ️ Note: >‑ Order number example: ORD‑XXXXXX >‑ Please fill in the exact email you submitted at checkout. >‑ After parcel dispatch, tracking information may take 24‑48 hours to sync with carrier system. ### Check Your Order **Order Number** Please input your order ID **Registered Email Address** Please enter your email used for placing order <button type="button">Submit Inquiry</button> --- ### Frequently Asked Questions #### 1. Where can I find my order number? You can find your order number in the order‑confirmation email sent after checkout. Please also check your spam folder. #### 2. My tracking shows no update? Once the parcel leaves our warehouse, carrier requires **24‑48 hours** to synchronize logistics data. If no updates after 3 business days, please contact customer‑support. #### 3. How about customs fees? We provide duty‑paid delivery. All import duties, customs clearance charges and local import taxes are covered by LuxeIntima. You will not receive extra customs charges upon receipt. #### 4. What if my package is lost or damaged? If your package is lost or damaged on arrival, please contact support within 7 calendar days with your order ID and photos of the item. We will verify and offer replacement or partial refund. ### Contact Support Still cannot find your order? Email: **xiaosong950713@qq.com** Please provide your full name, order number and registered email for faster assistance.